UX/UI Designer Bootcamp Certificate
While being a jack of all trades is fun, I wanted to be more than a master of none. UX/UI seemed like the obvious choice, as it combines my love of technology, design, and psychology research.
Everything in the bootcamp completely solidified that belief—with user interviews, journey mapping, and information architecture standing out as fascinating highlights. This specialized training built perfectly upon my prior background, where I earned a certificate in front-end development.
Front End Development Bootcamp Certificate
Everything in the bootcamp completely solidified that belief—with user interviews, journey mapping, and information architecture standing out as fascinating highlights. This specialized training built perfectly upon my prior background, where I earned a certificate in front-end development.
Lead Customer Service & Operations Specialist
I view my three years in banking support as my first role in User Research. By guiding customers through autofill failures and navigation friction, I gained a firsthand understanding of user mental models. I specialized in de-escalating high-friction moments, translating complex technical hurdles into clear, calm guidance for frustrated users. Hot Take: call centers are a huge untapped data resource for understanding product confusion.